We stand behind every product that we make. Every product is handmade and inspected carefully to ensure our customers receive the best quality. And are happy with their purchase.
Our overall goal is to ensure our customers are happy and satisfied with their purchases. We will treat each request reasonably and fairly.
Refund of Digital Products
All sales are final on all digital products. Once the item is purchased and downloaded it cannot be returned or refunded. If there are however any issues with the download please contact us at latanya@kazrus.com.
Returns
We currently do not accept returns of scrunchies or bonnets. So please read product descriptions before making a purchase. In the event that you are unhappy with your purchase please send us an email at latanya@kazrus.com.
Exchanges
We do not accept exchanges of scrunchies or bonnets. So please read product descriptions before making a purchase. In the event that you are unhappy with your purchase please send us an email at latanya@kazrus.com.
Defects
We carefully inspect all items multiple times throughout our quality control process. If you feel you have received a defective item contact us at latanya@kazrus.com with a picture of the defect and order number. So we can open up the conversation on how to make it right.
Need Help?
Contact us at latanya@kazrus.com for questions/concerns related to your purchase.
